Support

Last updated: July 16, 2026

We support the products we ship and the systems we build. This page explains how to reach us and what to expect.

How to get support

Email support@siliconblaze.com for product help, deployment questions, or bug reports. For new projects and general inquiries, use contact@siliconblaze.com or the contact form.

Prefer to talk? Call  , Monday to Friday, 8am–2pm Central Time. Outside those hours, leave a voicemail and we'll return the call the next business day. Email is usually the fastest route for technical issues, since we can read logs and screenshots.

What we support

• Our commercial Dolibarr modules (Stock Intelligence, Financial Intelligence), including installation and compatibility questions.
• Deployment help for cloud and on-premise setups.
• Bug reports and questions about product behavior.

Response expectations

We aim to acknowledge support emails within one to two business days. Time to resolve depends on the issue; we'll keep you updated on anything that takes longer.

Maintenance and updates

Our marketplace modules receive updates for compatibility and bug fixes. Version history and update notes for each module are published on its DoliStore listing. For custom engagements, maintenance is arranged as part of the project agreement.

Reporting a bug

To help us reproduce an issue quickly, please include:

• The product and version affected.
• Your environment (for example, Dolibarr version, PHP version, hosting type).
• What you did, what you expected, and what happened instead.
• Any error messages or screenshots.